Shipping T & C

Shipping Policy & Terms and Conditions

What is your shipping policy?

We currently ship 4 days a week. Monday, Tuesday, Wednesday & Fridays. We ship via Australia Post Unless your specify you wish a courier delivery. We have a few shipping options available for you and they are as followed. Please note if you choose express shipping that it is express shipping only! Our turn around times still apply on ALL orders.

$5 Postage (price rise from $4 on the 19th August 2019) option is not tracked and we can Not guarantee that orders will arrive undamaged. We will take all care to package your items so they arrive undamaged but since it’s sent via a large letter via Australia post we can Not take responsibility for what happens in shipping. We have had a very limited of numbers damaged this way but it’s always something that can happen. Please allow upto 10 business days for your order to arrive. (Currently not on offer during our Christmas period. effective 10/11/2019 until early January 2020)

$9 Tracked Shipping Tracked Shipping with $100 Insurance automatically built into the price. shipping time once it leaves us is anywhere from 2-7 business days as per Australia post shipping guidelines. Updated tracking information will be supplied to your email address and Mobile (if you have added your mobile number to the order) please check your spam folder if you have not received your tracking information and its outside the turn around period.  

$12.95 Tracked Shipping with Signature.  Tracked Shipping with $100 Insurance automatically built into the price. REQUIRES SIGNATURE AT DELIVERY. shipping time once it leaves us is anywhere from 2-7 business days as per Australia post shipping guidelines. Updated tracking information will be supplied to your email address and Mobile (if you have added your mobile number to the order) please check your spam folder if you have not received your tracking information and its outside the turn around period.  

$12 Express Shipping Express Tracked Shipping with $100 Insurance automatically built into the price. shipping time once it leaves us is anywhere from 1-5 business days as per Australia post shipping guidelines. Updated tracking information will be supplied to your email address and Mobile (if you have added your mobile number to the order) please check your spam folder if you have not received your tracking information and its outside the turn around period.  

$15.95 Express Shipping with Signature. Express Tracked Shipping with $100 Insurance automatically built into the price. REQUIRES SIGNATURE AT DELIVERY. shipping time once it leaves us is anywhere from 1-5 business days as per Australia post shipping guidelines. Updated tracking information will be supplied to your email address and Mobile (if you have added your mobile number to the order) please check your spam folder if you have not received your tracking information and its outside the turn around period.

How long does delivery take?

We endeavour to have all in-stock orders processed and leave our workshop within 5 business days. (current as of November 2019) All custom order and made to order have a 7 working day turn around.  Shipping times are depended on your location. but we allow 3 to 10 working days for orders to arrive. All tracking is updated once your item is shipped, ETA can be seen then, unless the $5 shipping is selected.

Do you ship outside of Australia?

Yes we do ship internationally. Please contact us directly to arrange for international shipping.

What shipping couriers do you use?

We use Australia Post for all Australian orders, and most items will be dispatched within the specified time frame. Please allow for few more days in the event of poor weather or high traffic period such as public holidays. Your item’s may be left at your shipping address at the discretion of the driver at the time if it is safe to do so unless signature on delivery is required.  In the event your item cannot be left, it usually will be carded in your letter box for you to arrange collection from your local post office. If you wish to have your delivery to be signed for please select that option at checkout. please make sure your delivery address is correct as we can not be responsible for shipping to an incorrect address if YOU have provided it to us. 

How do I track my order and delivery status?

Once your order has been dispatched from us, you will receive a shipping confirmation email from our shipping courier with tracking number and link to track your order online. Tracking information will be made available as soon as you receive this email.  please check your spam folder.

How Long Till My order is made? 

Custom orders take upto 7 working days to be made and shipped. all other orders placed have a 5 working day turn around.

Returns & Change Of Mind

Sorry we do not accept returns on any order unless the item is faulty as per our warranty information. Store credits may be given as the owners see fit. Change of mind before your order has been dispatched can be arranged. Please note there is a 20% restocking fee on all orders that are change of mind.  

Shipping policy last updated on November 2019.